For orders that are cancelled after dispatch and while in transit, or rejected shipping costs will be charged for both to & fro at actuals . For pre-paid orders same will be deducted during the refund process.

All purchases are shipped from our warehouse in Salem, Tamil Nadu by reputed courier agencies. Please allow following number of days from receipt of your order

 

Domestic Delivery
7-14 business days for domestic delivery

 

International Delivery
14-21 business days for international delivery (PS: international deliveries maybe subject to customers duties that the customer will have to pay to recieve the package. We only charge shipping fee and not customs)

 

Delivery Time
Order deliveries will be made between 9 am – 8 pm Monday – Saturday.

 

• Enjoy FREE shipping for orders above Rs. 499/-

• Rs. 100 for orders less than Rs. 399/-

 

Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc.

Hill Story takes no responsibility for goods signed by an alternative person.

Hill Story is not responsible for damage after delivery.
All claims for shortages or damages must be reported to customer service on the day of delivery.

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Returns are easy. Contact us to initiate a return. In case you wish to know our replacement and refund policy, please email us at info@hillstory.in